Privacy Policy

At ComeOn we take your privacy seriously. This page explains what personal and technical information we collect, how we use and protect it, and the choices you have. The policy covers account data, transactional records, cookies, and other tracking technologies used to deliver our services in Canada.

Types of data we collect

Personal data

When you register an account or verify your identity we collect personal information such as your full name, date of birth, contact details, government-issued ID, and address. We also store payment details needed to process deposits and withdrawals, subject to secure payment processor practices. Personal data is collected to create and maintain your account, meet verification obligations, and prevent fraud.

Technical data

We collect device and connection information including IP address, browser type, operating system, device identifiers, and geolocation data where required to confirm provincial eligibility. Technical data helps us deliver games, secure accounts, and detect suspicious activity.

Transactional data

Records of your activity on the site are retained, including deposits, withdrawals, bets, game history, bonus usage, and support interactions. Transactional data is used for account management, dispute resolution, and compliance with regulatory and anti-money-laundering requirements.

Use of information

We use your data to operate and improve our services, process payments, verify identity, provide customer support, and detect and prevent fraud. Data also supports responsible gambling measures and regulatory reporting where required. Aggregated or anonymized data may be used for analytics and product development.

Data protection practices

We protect your information using standard security measures such as encryption in transit and at rest, secure access controls, and regular security reviews. Access to personal data is limited to staff and third-party providers with a legitimate need. We also maintain policies and procedures to detect and respond to data incidents.

Cookies and tracking technologies

We and our service partners use cookies and similar technologies for session management, performance, personalization, and analytics. This includes functional cookies for logging in, preference cookies for language and currency, and analytics cookies to measure site usage. You can manage cookie settings in your browser and through any cookie controls we provide. Disabling certain cookies may affect site functionality.

User rights

Canadian users have rights to access, correct, or request deletion of personal data we hold, subject to legal and operational limits. You may also object to or restrict certain processing and withdraw consent where processing is consent-based. To exercise these rights please contact [email protected]. We will respond to valid requests in a reasonable time frame and may require identity confirmation before acting.

Access, correction and deletion

You can review and update most account information in your profile. For corrections or deletion requests that cannot be completed through account settings, contact [email protected]. We will explain any reasons we cannot comply fully, for example where retention is required for legal or regulatory purposes.

Information sharing and third parties

We share personal data with trusted third parties such as payment processors, identity verification services, game providers, and analytics partners as necessary to deliver services. We may disclose information to comply with legal obligations or to protect the safety and security of our users. All third parties are contractually required to protect your information.

Privacy policy updates

We may update this policy from time to time. Significant changes will be posted on our site and, where appropriate, notified through your account. Continued use of our services after updates constitutes acceptance of the revised policy.