Terms and Conditions

These Terms and Conditions describe the rules that apply to use of the ComeOn platform in Canada. They explain our relationship with you as a player, your responsibilities when using the site, and the general operational rules that govern accounts, deposits, withdrawals and promotions. By registering and playing with us, you agree to follow these terms and any related policies published on the site.

Account responsibilities

You are responsible for maintaining the accuracy and confidentiality of your account details. Keep your login credentials secure and notify us immediately if you suspect unauthorised access. We permit one account per person; duplicate accounts may be suspended and funds withheld pending review. We may require identity and address verification before allowing deposits, bets or withdrawals. Account limits, including deposit and wagering caps, may be applied for security or responsible play reasons.

Eligibility requirements

Access to our services is restricted to users who meet local legal requirements. You must be of legal gambling age in your province (minimum age applies) and physically located in a permitted Canadian jurisdiction when playing. We may refuse registration or close accounts where eligibility cannot be confirmed. Proof of identity and residency may be requested at any time and is required before processing withdrawals.

Acceptable platform use

Use the platform for lawful, personal gambling only. Prohibited activity includes account sharing, using automated betting tools, attempting to evade limits or self-exclusion, money laundering, fraud and any action intended to manipulate results or promotions. We monitor activity and may suspend or close accounts and withhold funds where misuse or suspicious behaviour is detected. You must not attempt chargebacks or reverse approved transactions without first contacting our payments team.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms shown with each offer. General rules include one welcome bonus per person or household, contribution rates per game type, wagering requirements and maximum bet limits while wagering. Bonus funds and winnings from promotional offers may be subject to playthrough before withdrawal and may be capped. We reserve the right to void bonuses in cases of abuse or breach of terms.

Deposits and withdrawals

We accept a range of Canadian payment methods. Minimum deposit and withdrawal thresholds may apply; for example, minimum deposits often start at CA$10 and minimum withdrawals commonly start at CA$20. Withdrawal times vary by method and may be delayed while verification checks are completed. Large withdrawals may require additional source-of-funds documentation. Fees charged by payment providers are not controlled by us and may apply in some cases.

Dispute resolution

If you have a complaint, contact our support team at [email protected] with your account details and a clear description of the issue. We will investigate and aim to respond within a reasonable period. If a dispute remains unresolved, we provide information on independent dispute resolution channels where available in your province. During any investigation, account activity may be restricted until the matter is closed.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and notified to registered users where required. Continued use of the platform after changes are published constitutes acceptance of the updated terms. If you do not accept revised terms, you should stop using the service and contact support to close your account.