Responsible Gambling

At ComeOn we take responsible gambling seriously. We want players to enjoy casino and sports betting in a safe, controlled way, and we provide practical tools and clear guidance so you can manage your play. If you ever feel your gambling is getting out of hand, we encourage you to use the available controls or seek support.

Player protection principles

We focus on prevention, early intervention, and support. That means giving you easy access to settings that limit activity, clear information about the risks of excessive play, and responsive staff who can help with account controls. We treat every request confidentially and respect your privacy.

Activity-control tools

You can control your account directly from the responsible gambling section. Common controls include deposit limits, loss limits, session reminders, reality checks, and temporary account breaks. These tools are available to all players and are designed for straightforward setup and immediate use.

Deposit limits

Set daily, weekly, or monthly deposit limits to keep spending within your budget. Limits can be lowered immediately. In many cases, increasing a limit requires a waiting period to help prevent impulsive changes.

Loss limits

Loss limits cap how much you can lose over a chosen period. Applying a loss limit helps manage risk and keeps play sustainable. You can review and adjust these settings from your account, or contact support if you need assistance.

Time limits

Use session reminders and reality checks to monitor how long you play. You can set automated alerts that appear during a session and opt for scheduled breaks or short time-outs when you want to step away.

Self-exclusion

If you need a longer break, self-exclusion blocks access to your account for the period you choose. Self-exclusion requests are processed promptly and will prevent you from logging in while the exclusion is active. Reopening an account after self-exclusion follows a defined process and may include a cooling-off period.

Signs of problematic behaviour

Watch for warning signs such as spending more than planned, chasing losses, borrowing money to gamble, hiding play from family, neglecting work or daily responsibilities, or feeling unable to cut down. If you notice these signs in yourself or someone close to you, take action early.

Tips for maintaining control

Set budgets and stick to deposit limits, use time reminders, avoid chasing losses, and never gamble with money needed for essentials. Consider small steps like restricting access to payment methods or taking regular account breaks to keep play balanced.

Professional help and support organisations

If you need support beyond our tools, contact your provincial or territorial problem gambling helpline or national support services. In Ontario, for example, ConnexOntario provides assistance. You can also reach out to local counselling services or health professionals for confidential advice and treatment options.